Uniphore Software Systems Hosted Conversational AI Leadership Summit 2018 - GADGETS AND INNOVATIONS

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Wednesday, November 28, 2018

Uniphore Software Systems Hosted Conversational AI Leadership Summit 2018



• The 1st of its kind event had John Chambers as its keynote speaker with UmeshSachdev
• CEOs of leading enterprises participated in the panel discussions on the impact of conversational AI in delivering superior Customer Service

Uniphore Software Systems, a global conversational AI company, organised its first ever flagship event ‘Conversational AI Leadership Summit 2018’ recently in New Delhi. First of its kind in the country, the summit had industry leaders, CEOs and technology journalists under the same roof engaging actively in conversations about AI, machine learning and speech recognition technology. The industry captains spoke about how enterprises are leveraging disruptive technologies in delivering superior Customer Service and developing a seamless customer experience system for the enterprises to bank on.

The event started with a keynote fireside chat between John Chambers and UmeshSachdev, moderated by SukumarRanganathan, national editor of Hindustan Times. The summit also had two panel discussions. The first one was on ‘Impact of Conversational AI on Enterprises’ moderated by Leslie D’Monte, National Technology Editor of Mint, and panelists included KalidasGhose - CEO, FE Credit, TarunChugh - MD & CEO, Bajaj Allianz Life, Ashish Srivastava - CEO, PNB MetLife, Ernest Leung - Head of Sales Management- WM, BNP Paribas. 

The second panel discussion was on ‘CX Impact through Conversational AI’ moderated by Manoj Menon, Senior Business Partner, Frost & Sullivan, where the panelists were Shankar Mummaneni, Vice President & Practice Leader - Genpact, Harsh Vinayak - SVP, NTT Data, Pranay Anand - Director, Customer Experience, Dimension Data Asia Pacific Pvt Ltd, Ravi Saraogi, Co-founder & APAC President, Uniphore.

The total available market for Conversational AI and analytics is estimated to be around 20 billion US Dollars. Conversational analytics, which is AI solving an unsolved problem, is a $5-6 billion opportunity globally. The conversational assistant, which is the automation opportunity, is much larger, at $30 billion.


Chennai, New Delhi - India


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