Tech Mahindra Business Process Services Recognized As A Leader In Customer Experience Services By Global Analyst Firm NelsonHall - GADGETS AND INNOVATIONS

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Tuesday, September 25, 2018

Tech Mahindra Business Process Services Recognized As A Leader In Customer Experience Services By Global Analyst Firm NelsonHall


Tech Mahindra BPS Recognized for its Ability to Meet Future Client Requirements
  
Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering services and solutions announced today that its Business Process Outsourcing arm has been recognized as a leader in the NelsonHall Digital Customer Experience (CX) Services Overall NEAT Evaluation.

Tech Mahindra BPS (Business Process Services) is a global leader in providing next generation digital customer experience. NelsonHall, the leading global business process services research and analysis firm, has recognized the ability of Tech Mahindra BPS to meet future client requirements.

Ivan Kotzev, CX Lead Analyst at NelsonHall, said:“TechM BPS’ suite of proprietary tools and platforms, specifically in RPA and intelligent automation, empower true digitization of the contact center. The company’s dedicated consulting practice, its UX design agency, and investments in emerging technology are well suited to assist clients on their path to digital CX transformation.”

Tech Mahindra BPS is featured as a Leader in three key market segments of the NEAT Evaluation: CX Improvement Capability, Revenue Generation Capability, and Cost Optimization Capability.

Tech Mahindra Business Process Services provides Next Gen Digital CX & Back Office services across multiple industries, which include Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics and Manufacturing & Utilities. As part of its TechMNxt charter, Tech Mahindra continues to focus on leveraging next gen technology to provide for customer’s evolving and dynamic needs.




Dallas, New Delhi – September 25, 2018


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